Q: How do I request a user name and password?

A: Rx Learning Center is now a self registration system. Please review this document which contains instructions for the new user. Activation codes specific for your facility may be acquired from your respective SRVP.

Q: How do I log in?

A: In the login page, please use your registered email as your username.

Q: What do I do if I forgot my password?

A: On the login page you would see “forgot password?” Click that link and follow the instructions. Your password reset will be emailed to your registered email account.

Q: How many times can you attempt to log in before you get locked out?

A: 10 consecutive attempts.

Q: How long will an account be locked out?

A: An account will be locked out for 15 minutes before it unlocks itself automatically.

Q: What happens if I do not log in my account after a period of time?

A: If you do not log in for 90 days, your account will be locked and you would need your activation code to reactivate it.

Q: Why do the ASHP Competencies lack ACPE credit?

A: The ASHP competencies are not courses that CPS created; therefore we cannot receive credit for them. ASHP is working on the latest release of their competencies. We are told that this version will have ACPE credit.

Q: Do the courses/learning products have an expiration date?

A: Only the ACPE courses have an expiration date. They allow 36 months from the date the course is created.

Q: How many times may I attempt the post-test for ACPE courses and what is a passing score?

A: ACPE rules restrict the number of attempts a learner may take a post-test. Our CPS policy is a maximum of three submitted and scored attempts. The minimum grade is 80% for successful completion.

Q: How many times may I attempt the post-test for the ASHP Competencies and other non-ACPE courses?

A: Our CPS policy is a maximum of five submitted and scored attempts with an 80% minimum grade for successful completion.

Q: I attended the live programs at the May 2013 regional meeting. I completed the post-tests and course evaluations in Rx Learning Center on August 1, 2013. Why does my continuing education credit statement have a completion date of May 14, 2013 instead of August 1, 2013?

A: For live programs, ACPE recognizes the completion date as the date of the live event, not the date the post-test and course evaluation were completed.

Q: When I have successfully completed a course/learning product how do I receive continuing education credit?

A: After you have completed all of the required elements of the course, choose “Claim Credit” at the bottom of the page. You will be asked for your NABP ID number and birth month and day (only once). Upon successfully claiming credit, the ACPE information regarding the course will be directly sent to your CPE Monitor account. You can log into CPE Monitor to view the status of your completed ACPE programs.

Q: Can my manager view my enrollments and completions?

A: Yes, the learner profiles are built in a hierarchy structure which allows the manager to view individual profiles and transcripts for the pharmacy employees at the hospitals that report to them. They also have the ability to assign courses and run usage reports of those staff members. The following managers have administrator access to learner profiles: RVP, RCD, DOPS, CC.

Q: Can the Administrator see how many times a user has taken a test?

A: Yes

Q: Can the Administrator see how questions were answered by a user on a specific test?

A: Yes

Q: How do you assign courses or products to learners?

A: Please follow these instructions.